Shipping Policy
At TopSkirts, we’re committed to delivering your order quickly and securely. Please read our shipping policy before placing your order to know what to expect.
1. Shipping Coverage
- We currently ship only within the United States.
- We do not ship to:
- U.S. Territories
- APO/FPO Military Addresses
- PO Boxes
2. Order Processing Time
- All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
- Cut-off Time: Orders placed after 4 P.m. Standard Time: Central Standard Time (CST) — UTC−6 will be processed the following business day.
3. Shipping Method & Delivery Time
- We use Standard Shipping for all orders.
- Estimated delivery time: 3–5 business days (excluding weekends and holidays).
- Free Shipping: Enjoy free shipping on all U.S. orders—no minimum purchase required.
- No Taxes: We do not charge any sales tax on your purchases.
Note: Delivery times may vary due to weather, holidays, or unexpected delays.
4. Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- You can track your order anytime using the Order Tracking page on our website.
5. Address Accuracy
- Please ensure your shipping address is correct and complete.
- If an incorrect address is provided and a re-shipment is needed, additional shipping fees may apply.
6. Damaged or Missing Items
If your package arrives damaged or something is missing:
- Contact us within 48 hours of delivery at support@topskirts.shop.
- Please include your order number, a photo or video of the damage, and a brief description of the issue.
- For more information, please see our [Return & Refund Policy].
7. Lost Packages
If your package is marked “delivered” but you haven’t received it:
- Double-check with household members and your local carrier.
- Still no luck? Contact us—we’re happy to help file a claim or send a replacement if needed.
8. Order Changes & Cancellations
- Need to update or cancel your order? Please contact us before your order is shipped.
- Once an order has been shipped, we’re unable to cancel or make changes.
9. Policy Updates
- We may update this Shipping Policy from time to time.
- All changes will be posted here, and you may also receive an email notification if applicable.
10. Our Promise
We’re committed to delivering a smooth and satisfying shopping experience. If you have any questions about shipping or need help, just contact our support team—we’re happy to assist!
Contact Info
Phone: + 1 203-822-5297
Email: support@topskirts.shop
Address: 3007 Hanfro Way, San Antonio, Texas, 78251, United States
Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed
