Return and Refund Policy
At Topskirts your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Return Policy Overview
- Return Window: You can return your item(s) within 30 days of receiving your order.
- Condition: Items must be unused, in their original condition, and the original packaging with tags and accessories included.
- Free Returns: We’ll cover the return shipping cost—you won’t pay a thing to send it
Eligibility for Returns
To be eligible for a return:
- Items must be unused, in original condition, and in the original packaging.
- A receipt or proof of purchase is required.
Please do not send your item back to the manufacturer.
Refunds
Once we receive your returned item and inspect it, we’ll notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 5 business days and automatically sent back to your original payment method within 10 business days.
- If rejected, we’ll explain the reason why and return the item to you if needed.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@topskirts.shop
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Gift cards
- Sale items (unless damaged or defective)
- Personal items like underwear or swimwear (for hygiene reasons)
Shipping Returns
To return your product, mail it to:
[Insert Physical Address]
- You are responsible for the return shipping cost.
- Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total.
If you’re returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item without it.
Contact Info
Phone: + 1 203-822-5297
Email: support@topskirts.shop
Address: 3007 Hanfro Way, San Antonio, Texas, 78251, United States
Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed
